Le Mas des Orangers
Customer Service
3 rue des Roses
06410 Biot
Phone : +33 (0) 4 93 65 18 10
Fax : +33 (0) 4 93 65 18 10
E-mail : lemasdesorangers@orange.fr
These Terms and Conditions will bind on the one hand the company Le Mas des Orangers (with a registered office at BIOT 06410, 3 rue des roses, registered at Antibes register of companies under the number 440 997 807 000 27 , intra community n° FR 54 440 997 807) hereafter referred to as "Le Mas des Orangers", and on the other hand any person or entity here after referred to as "the buyer", wishing to make a purchase via Le Mas des orangers Internet trade site, www.lemasdesorangers.com, hereafter referred to as "the online store".
- Information
- Characteristics of goods offered
- Prices
- Geographic Area
- Orders
- Retraction
- Methods of payment
- Deliveries
- Liability
- The customer account
- Personal data
- Filing - Proof
- Settlement of Disputes
- Customer Services
Information
It is first specified that the present Terms and Conditions govern exclusively those sales made at Le Mas des Orangers online store, www.lemasdesorangers.com. The aim of these Terms and Conditions is to define contractual relations between Le Mas des Orangers and the buyer and terms applicable to all purchases made at the online store. The acquisition of goods from the present commercial site implies the unconditional acceptance by the buyer of the present Terms and Conditions. These Terms and Conditions will prevail over all other general terms of sale not explicitly approved by Le Mas des Orangers for the online store. These Terms and Conditions will prevail over all other terms of sale, in particular those in effect in Le Mas des Orangers stores (shops) . Le Mas des Orangers reserves the right to modify these Terms and Conditions at any time. In this case, the applicable Terms and Conditions will be those in effect at the date of the buyer’s order.Characteristics of goods .
Products offered for sale online are only those listed in the Le Mas des Orangers online store catalogue at the date of the order. These products are offered while stocks last. Other Le Mas des Orangers products, which are not published in this catalogue, in particular those described on Le Mas des Orangers institutional site www.lemasdesorangers.com, are not available for online purchase. In addition, products sold in Le Mas des Orangers stores (shops) are not all available on the site. Photographs are for illustration and will not always represent the product perfectly, in particular with regard to colors. The buyer should consult the description of each product for more precise information with regard to a product’s characteristics or composition. The buyer may contact customer services for further details.Prices
Prices listed in the online store catalogue are in Euros and include all taxes, including VAT applicable on the day of the order; any change in rates may have repercussions on the prices of products or services. Le Mas des Orangers intra –community tax number is FR 54 440 997 807. The effective price is that indicated in the catalogue, on the day of the order, assuming there are no typing errors, and applies only to the online store. In addition, promotional offers are only valid during the indicated period and while published on the site. Indicated prices include the price of the product and the online store’s handling and packaging costs. They do not include postage fees, which may be added to the invoice, the amount being clearly indicated to the buyer when s/he confirms the order. When placing an order the buyer may obtain an estimate of postage costs and the overall price directly on the site, but only the amount indicated on the order form and validated by the buyer is applicable. Le Mas des Orangers reserves the right to change its prices at any time, it being however understood that the price listed on the order form and validated by the buyer at the time of payment is the only applicable price for the order concerned. Postage costs are automatically calculated according to the weight of the parcel and vary according to the delivery area. For all products delivered outside the European Union, customs duty and various local taxes may be charged. The buyer agrees to pay the approved price, and to pay or have paid, the case arising, and this directly to the forwarding agent or carrier, the customs duty, VAT or other taxes applicable at time of the importation of the products into the country of the delivery address.Geographic Area
The online sale of products and services presented on the site is reserved exclusively for customers residing in the countries mentioned at the online store, and for deliveries requested in those geographic areas. Le Mas des Orangers reserves the right to cancel an order from a country in which unusual local regulations apply to products.Orders
For technical and security reasons, the amount of each order placed at the online store must be for minimum 30 €. In addition, the total weight of the parcel must not exceed 30 Kg. For all orders exceeding this price or weight, the buyer may contact Le Mas des Orangers customer services. The buyer wishing to purchase a product or service is obliged to :- Fill in the online order form, giving all references of products or services chosen by using the tools made available at the online store for managing the basket;
- Open an online customer account on the site and fill in the identification form, providing all the requested details;
- Declare that s/he has read and understood the present Terms and Conditions by ticking the relevant box when validating the order;
- Validate the order after having checked the order form displayed on the site or if necessary correct any errors by returning to the form before validating;
- Make the payment according to the agreed terms;
- Confirm the order and its payment;
Retraction
According to 1988 JANUARY 6TH law The buyer, a non-professional person, has seven days to exercise her or his right of retraction. This period begins as from reception of the order. The buyer must contact Le Mas des Orangers customer services to return the product should its execution not yet be implemented. The buyer will be reimbursed immediately without charge, with the exception of initial postage costs and the costs of return postage, no later than thirty days following the date at which the buyer exercised the right of retraction. Retraction will be not accepted if returned product is inappropriate for retail. In this case product will be reshipped at buyer postage costs. After, seven days all return of product with amiable acceptance or any others reasons, must be agreed by Le Mas des Orangers Customer Service. The buyer will received a credit. Since the agreement is received the buyer, have fifteen days for return the product. Above this delay return will be refused. It is advised to return the product by « Collissimo suivi » Le Mas des Orangers, does not accept liability in the event of the product is not shipped by its services. Delivery costs will be on buyer charges. Returned goods must be reshipped in their initial packaging, without usage, with on invoice copy at Le Mas des Orangers 3 rue des Roses 06410 Biot The buyer must remind his order number and his total address and phone number In the event that the delivered product does not correspond to the initial order, Le Mas des Orangers agrees to send the buyer the product ordered at no extra cost or to reimburse the client as soon as possible. Le Mas des Orangers agrees to honor orders received at the online store only while product stocks last. In the event of a product being unavailable, Le Mas des Orangers will inform the buyer as quickly as possible; the amount corresponding to the product price and if relevant to the postage cost will be reimbursed to the buyer except where the latter accepts the restocking delay or an exchange with other products Le Mas des Orangers reserves the right to refuse any order in the case of existing litigation with the buyer, including: total or partial non-payment of a previous order, refusal of a bank institution to authorize a credit card payment.Methods of payment
Payment should be made at the time of the order, all orders are payable in Euros whatever their origin. Payments are made by credit card (cards accepted are those listed on the site); For security reasons Le Mas des Orangers has chosed on line payment of case « La Caisse du Crédit Agricole Mutuel Provence Côte d’Azur » , which uses the SSL protocol (Secure Socket Layer) in such a way that transmitted information is encrypted by a software program and no third party can access it whilst using the network. « La Caisse du Crédit Agricole Mutuel Provence Côte d’Azur » ensures that the buyer’s credit card number is only known to its services and is not transmitted to le Mas des Orangers. « La Caisse du Crédit Agricole Mutuel Provence Côte d’Azur » also ensures that the payment is addressed to Le Mas des Orangers, who will have been clearly authenticated beforehand by« La Caisse du Crédit Agricole Mutuel Provence Côte d’Azur » Services. When payment is accepted, a receipt of payment is e-mailed to the e-mail address indicated by the buyer. If payment is refused, the order is cancelled.Ownership reserve clause
Goods remain Le Mas des Orangers ownership until total collection of order by Le Mas des Orangers. However from taking delivery of the order by the buyer, risks of goods are assigned to the customer.Deliveries « Colissimo suivi »
Le Mas des Orangers promises to deal with the order rapidly and at the latest within five or seven working days after reception of the order form and acceptance of payment while stocks last. Le Mas des orangers choose « Colissimo suivi » This carrier offers a package tracking service allowing all informations on request. If the buyer is not present at the time of delivery, « La Poste » leaves a statement, in the mail box, in order for him to take out his parcel. If he doesn’t take out his parcel during indicated delays by postal services, delivery costs are due by the buyer and remaining charges, corresponding to ordered products will be refunded by Le Mas des Orangers, in thirty days after parcel reception. Exceeding delivery dates cannot give rise to damage, deduction, or order cancellation. However, in case of non effective delivery for circumstances outside one’s control within thirty day after its registration the buyer could cancel his order. In this case Le Mas des Orangers, will refund the payment eventually received, without any indemnity, or damages. Are considered as circumstances, outside one’s control: fires, total or partial strike of postal services, accident or failing of carrier or supplier of Le Mas des Orangers. In any case, deliveries in expected delays suppose, that the buyer is in line with Le Mas des Orangers obligations. At delivery The buyer or authorized individual, may check goods conformity before to sign ( his name) the carrier receipt. If the buyer, note damages during transport, he must send a registered letter, to the carrier, within forty eight working hours, after parcel delivery, and a copy must be sent to le Mas des Orangers, customer service 3 rue des Roses 06410 Biot FRANCE Le Mas des Orangers does not accept liability in the event of a delivery date not met by the carrier or due to a lack of addressee on the indicated address or if the address provided by the buyer is incorrect or not recognized by the postal services.Liability
The products and services offered are in conformity with European legislation under European standards applicable in the EEC.Le Mas des Orangers cannot be held liable in case of disregard of national legislation within the country to which the goods are sent (for example in case of prohibition of a product…). It is up to the buyer to check with local authorities the possibilities for the import or the use of products or services that they want to order. In the online sale process, Le Mas des Orangers is only required to abide by an obligation of means. It cannot be held liable for damage resulting from the Internet network, such as the loss of data, intrusion, virus, service failure or other involuntary problems. Moreover, Le Mas des Orangers cannot be held liable for access to other sites via the online store.The customer account
To place an order, the buyer shall create an online customer account during his/her first visit to save the name and address (billing and shipping address, e-mail address, password…). This personal information will only be used for the processing of orders and by the internal services of Le Mas des Orangers. By virtue of this account the user will be able to consult his/her order history, modify his/her name and address when necessary and validate an order at each visit without having to re-enter his/her name and address. To access an account, the user will have to identify him/herself with his/her E-mail address and password. It is clearly stipulated that banking information is not registered in this account. For each new order, the buyer must supply the information on his credit card via the secured system payment interface SSL (cf Methods of payment).Personal data
In accordance with the law of 6 January 1978 relating to data processing, files and liberties, data of a nominative nature relating to buyers could be subject to automatic processing. Le Mas des Orangers shall not disclose, to any third party, data communicated by the buyer; this is confidential. It will only be used by internal services to process orders, to personalize communication and to reinforce the quality of services offered to Le Mas des Orangers clients. The sending of electronic mail to the buyer, excluding that relative to the treatment of his order, is submitted to authorization; the latter can exercise his right of opposition to the sending of any new message by contacting Le Mas des Orangers customer services. No e-mail address is sold, given, ceded nor exchanged. Le Mas des Orangers’s online store does not use "cookies". The website collects only non-banking data in order to process a client’s order or for use during a visit. The buyer must identify himself with the e-mail and password chosen when he opened his client account so that the site may automatically access the relevant data. No personal data is gathered for a non-identified visitor. The automatic processing of data, including the management of e-mail addresses belonging to site users, has been acknowledged in a declaration to the French National Commission for Computing and Liberties (CNIL), registered under the number N°1305229. In accordance with the law of 6 January 1978, the user has the right to access, modify, change and delete data concerning him. To exercise this right, the user has to contact Le Mas des Orangers customer services.Filing - Proof
Le Mas des Orangers will archive order forms and invoices in a reliable and lasting format constituting a faithful copy according to the provisions of Article 1348 of the Civil code. Le Mas des Orangers’s electronic accounts will be considered by the parties as proof of communications, orders, payments and transactions between the parties.Settlement of Disputes
The present online Terms and Conditions are subject to French law. The language in which the present contract has been recorded is French; all translation on the site is given for information purposes only. In case of dispute, the French courts will have sole jurisdiction; competence will be attributed in particular to the Grasse (06) Court of First Instance or the Grasse (06) Commercial Court.Customer Service
For all information or enquiries, Le Mas des Orangers customer services are available for users of the online store. Products should be returned to the customer services address.Le Mas des Orangers
Customer service
3 rue des Roses
06410 BIOT - France
Phone : +33 (0) 4 93 65 18 10
Fax : +33 (0) 4 93 65 18 10
E-mail : lemasdesorangers@orange.fr
A "contact" form is also available on the site for all refund requests or enquiries.
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